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December 2009 -Happy Holidays to all our Clients

December 2009 -Happy Holidays to all our Clients – May you find black ink on the bottom line of your P + L statements under the Xmas tree

TrackResults Software would like to thank all our clients for their continued support, input, and valuable business. We hope you all enjoy your Holidays and look forward to servicing you in the new year, 2010 ! Look for us in Vegas at the ARDA 2010 National convention. We are expecting to host a VIP Hospitality Suite where you can meet with your VIP vendors.
TRAX would like to recognize a few new clients from 2009.

  • Sunshine Vacations
  • Serenity Travel
  • Resorts International Expo
  • Royal Experience VC.
  • Premium Destinations
  • Global Travel Network CA
  • Strategic Alliance Marketing
  • Condominium Travel Club for Expanding us into your new offices
  • Dreamworks
  • Direct Resorts
  • Worldwide Vacations
  • TrackResults would also like to Welcome our added Sales Centers in Mexico. Your teams are amazing.
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Features highlighted in 2009

Features highlighted in 2009

Here are a few of the new features and ways to track results custom built for some of our clients in 2008 and 2009:

  • Confirm your Bookings / Appts? – MArketers, Do you confirm all bookings? Searchable and Reportable This feature allows you to track the performance of Confirmed tours from your call canter vs. the Unconfirmed tours. Does double or triple confirming of tours produce measurable benefits?
  • “Confirmers”
    Track your Confirmers – Which confirmers are better? Who needs improvement? Searchable and Reportable
  • ” Hotels “.
    Field with DropDown menu of your custom Hotels list. Searchable, Reportable, Configurable. This feature is configurable in your Administration Control Panel. Create, Add, Modify a list of Hotels your Tours are staying in for mini-vacs or Daytours.
  • Appt. “Resetters”
    Added new role /field for “Marketing Appt Resetters”
    Track your resetting dept – Searchable and Reportable
  • “Marketing Closers”
    Track your Call Center “closers”. Searchable and Reportable
  • “2nd Closer / Tripler ”
    Use a 2nd TO on your closing Tables? Track your Sales Center “Triplers” VPG’s. Searchable and Reportable in all reports.
  • Redesigned “TourDisposition” Field
    Now you can Disposition Qualified tours at many levels as well as your NQ’s. If you pay different prices for different Qualifications of your tours, this feature is for you ! All Dispositions are Searchable and Reportableas Efficiency Reports. VPG by “Disposition”
  • New Search Capabilities and EFFICIENCY REPORTS in GROUPBY: MENU
    Run Efficiency reports on your clients / Tours groupedby City, State, Zipcode,or Country.
    Combine these criteria with specific agents to improve performance for certain demographics.
  • SEARCH by ” TOUR ID# ” Previuosly hidden TourID# ‘s are now displayed so you can reference a tour by ID# in addition to other criteria
  • Hidden “Sales Notes” Feature
    A perfect way for the sales dept to isolate CSR and CRM information from the Marketing depts, if you choose. Perfect for Sales centers using Third party Tour Generators. EXCLUSIVE to Trax: These notes are Searchable by wildcard strings, and you can even run efficiency reports using keywords.
  • ” CUSTOM ” Tour Status
    By popular demand, You can assign a Non-Calculated Tour Status to your tours. Non-Calculated means tours with this “custom: status will not effect your efficiency reports as a Q or NQ tour. Sales Volume is calculated into reports, without taking the hit for a Q / NQ. Examples of using this feature are “Be Backs”, “Upgrades”, “Downgrades” ,”Muliple contracts on a single tour”, Unique financing conditions”,or anything your organization wants to Track as a Tour Status without effecting your Qualified Tours status. This field can be Renamed by our sysadmins for you. Searchable and Reportable.
  • Track Multiple Campaigns from a Single Venue or Location.
    Picture this: You have 3 booths in the same convention hall offering three different Promotions. How do they compare? Marketers DROPPING MAIL?
    Mail Drop Tracking
    Each maildrop has its own campaign ID# for VPG reporting. Each Postcard design has it’s own Campaign ID#.
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    September 2009- Mayan Palace Resorts Rollsout Trax BI across Mexico

    September 2009- Mayan Palace Resorts Rollsout Trax BI across Mexico

    Grupo Mayan ,soon to be known as Grupo Vidanta, the premier vacation club and the largest timeshare company in Mexico has rolled out TrackResults software Business Intelligence in 6 major resorts, including Cancun, Puerto Vallarta , Cabo, Mazatlan , Acapulco and Puerto Penasco. Following a 2 month test started in May 2009 in Cabo, commisioned by DL, the PD’s unanimously supported the Director of International Sales decision to bring us into all thier major plazas. We were so exited to prove the power of analytics that our software brings them. Thank to all of you, BE,KC,DL,JP,RT,GP,VD,AP,and the rest of you who took so many meetings with us.

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    August 09 -Premium Destinations adds new sales centers on TrackResults

    August 09 -Premium Destinations adds new sales centers on TrackResults

    Premium Destinations : An Ormand Beach based club selling Vacation ownership went live, flawlessly.

     

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    July 2009 – Powerline Productions implements new upgrade: tracking campaigns !

    July 2009 – Powerline Productions implements new upgrade: tracking campaigns !

    GTG additionally just started using trax to for Tracking of thier Exit sales depts. Way to Go champs.

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    June 2009 – DirectResorts grows – adds 2 sales centers to Trax

    June 2009 – DirectResorts grows – adds 2 sales centers to Trax

    Operating Out of Orlando and Daytona, Norm was one of the first pioneers to use Trax in his other ventures. Good Luck Norm at your new developments. The Mgmt Team

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    May ’09 – Los Cabos Timeshare Giant runs pilot test for 60 days -Successful

    May ’09 – Los Cabos Timeshare Giant runs pilot test for 60 days -Successful

    This hugely succesful organization initiated a 60 day “trial and evaluation pilot test” and commited our product to their annual corporate meeting where they decided to install in 5 additional sales centers.

    • Accurate measurements for accurate reporting
    • Run reports using Key Performance Indicators (KPI)
    • Use data to pinpoint and focus on strengths/weaknesses
    • See performance from others’ viewpoints. Get Feedback.
    • Information is accessible to those affecting change
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    May ’09 – Vacation Solutions adds new sales centers on TrackResults

    May ’09 – Vacation Solutions adds new sales centers on TrackResults

    We love it when our clients expand and grow ! Vacation Solutions is now using TrackResults web-based reporting in all its sales centers.

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    April 2009 – DirectResorts joins TrackResults

    April 2009 – DirectResorts joins TrackResults

    Norm Jacobs, an early pioneer with the TrackResults system, from ” way back in the day” when he was running Reservation Services and generating tours, has opened his own sales center in Florida. go get ’em Norm !

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    April 2009 – Vacation Clubs, Inc. joins TrackResults

    April 2009 – Vacation Clubs. joins TrackResults

    With TWO new centers on the East coast, Vacation Clubs inc rolls out Trax in both locations at once. Nice job team!

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