Best Value Travel Club is successfully selling the Saveon travel club product in their market since this Spring. They have decided that they need to manage the customer experience and can do it better than Saveon can. They have hired two fulfillment companies to assist their clients to use the product and have a good experience. One fulfillment company will use the Best Value database in TrackResults, while the other will use the VRS database in TrackResults. They will use the features of TrackResults to log calls and communications of every contact with clients while still having access to the sales history. This 360-degree view of the client is important to understanding and servicing the client.

 

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