Global Travel Solution’s the New Jersey based travel club has contracted with TrackResults. They are now using TrackResults for their Business Intelligence, enjoying futures like digital manifesting, data mash-ups, and applying technology not labor to indentify best practices and Track results.
Thanks to Jason! Good luck and welcome to TrackResults!!!
Newport Beachside Resort finshed setup and training of all its staff today in Miami beach, Florida, and is now using TrackResults with its consortium of dozens of markters. Jesus Betanzos spent 3 days with them this week tweaking for best performance. Newport Beachside resort is located in Sunny Isles Beach, Florida , carrying a 4 Star rating with Tripadvisor.com. http://www.newportbeachsideresort.com/ Thank you Mr “H.” and the rest. Welcome to the future !
Wholesale Escapes, just implemented TrackResults Business Intelligence for slicing and dicing their data this month. Set-up concluded on 5/6/2011 immediately enjoying futures like digital manifesting, data mash-ups, pinpointing KPI and applying technology not labor to indentify best practices.
Thanks to Billy! Good luck and welcome to TrackResults!!!
April 22, 2011 2:28pmMST
Dear TrackResults Clients, Users, Investors, and Staff
If you experienced an interruption of service , we want to inform you of the current status and strategy in regards to TrackResults unavailability to a majority of clients on April 21st. First of all, TrackResults is 100% back online, and although the delay and interruption was a heavy load to recover from, all historical data has been recovered with no loss.
Amazon’s Elastic Cloud Platform (EC2) suffered an unprecedented outage in their Virginia datacenter at 1:48am April 20th, causing mass outages across the internet. This triggeried their EC2 systems to enter a mass rebuild and recovery mode. The systems were not able to replicate, rebuild or heal themselves which resulted in substantial failures , which impact some of our servers. Amazon experienced what might be compared to a rolling blackout, when surges overwhelmed their ability to keep up.
Amazon could not provide us a concrete timetable for total service restoration, so we were forced to make a command decision. Amazon’s inability to restore volumes fast enough had initially compromised our ability to restore some customers data for the period between 3:00am April 19th, and 1:48am April 20th.
Therefore, TrackResults restored some client sites using the backups from 3:00am April 19th. Any data entered for the following 22 hour window would not be in your database, including bookings, tours, etc.
TrackResults backs every clients entire database up EVERYNIGHT at 3:00am to an offsite redundant location as a disaster recovery and business continuity precaution. AWS systems failed at 1:48 am , 72 minutes before the nightly backup was scheduled. That 72 minute window was crucial. Fortunatly, we have recovered 100% of Tuesdays data, and can make that single missing day available to each client via an excel spreadsheet for reentry.
Within the next few days we are implementing additional redundancy strategies to ensure reliability in the event of catastrophic failure of a primary provider.
Clients still retain the ability to make an instant backup , at any time, using Trackresults software “export” feature in the administrative panel. It is our responsibility to ensure clients are aware and trained on how to use this feature.
The cloud computing industry experienced its largest growing pain, and will become even stronger because of it. TrackResults business intelligence division, like many others including The NY Times, European Space Agency, Netflix, relies on Amazon to deliver our applications. We apologize for the impact this unforeseen event has had on your operations. We worked around the clock with Amazon to get everyone completely restored. TrackResults will hold Amazon to higher standards if they expect to retain our trust and patronage. TrackResults selected the EC2 platform for its scalability, reliability and redundancy and we remain confident that Amazon’s product is the best on the market today.
We acknowledge you put trust in our hands to prepare for intelligence continuity on your behalf, and protect your datas avaialbility and security. They say every cloud has a silver lining, and TrackResults has defined an improved redundancy and failover strategy. Your data’s availabilty, reliability, and integrity is a critical part of our mission and will remain our commitment to you. We expect a few intermittant interruptions while AWS fixes some bugs over the next few days. Hundreds of AWS clients are rehydrating servers, and periodic ( 10 – 20 mins ) connectivity issues are likley to happen. We invite you to contact us directly with any concerns , ideas, or questions
Sincerely,
Drew and Todd ( Founders )
Take the TrackResults Business Intelligence test. We dare ya !
Sat, March 26, 2011- TrackResults arrived in Orlando today for the American Resort Developers Association ( ARDA) annual convention held every other spring in Florida. ( Odd years held in Florida, Even years in Las Vegas).
Drew Reynolds, Co-founder says””We are very excited to continue bringing more and more Sales Buisiness Intelligence to the Industry. We were the first to develop it, and so far, since 2006 , we still are the only ones who offer it as a sole focus”. We love being the best in our niche, We just have a passion for our analytics.
Once upon a time, Developers used to see our name ” TrackResults software” , and incorrectly think ..oh, more resort timeshare software. Nowadays, 6 years later, its different , and Business Intelligence is almost synonymous with our name.
Todd says: “We were offering our SaaS application before people understood it. Now with the “Cloud” getting media attention, and validated by the giants like Google, Twitter, Facebook ,et al, clients are embracing our technology. They are ALL cloud applications, Software as a Service. We don’t sell ” software”, we sell service. The service is what counts.
More details on the features being debuted at ARDA 2011 are available here
1) Google style type ahead suggestions for searches everywhere
2) Day of the week specific filtering read more
3) Monthly comparitives. ( This month but last year)
4) Appointment Time / Tourtime filters
5) Multiple value slection in picklists
6) Performance Spotlighter – Highs are colored in TrackResults famous “Orange” ( of course we were “Orange” before the other guys) and low performers displayed in the TrackResults “Blues”. read more
7) Fast Report View Switching
8) VLO Module – Track Cancellations, Reasons, Officers, Proven to reduce recision rates !
9) New Security Roles
Team Executive role, for Non director type managers overseeing multiple marketing teams.
Loan Officer role – for those handling private data , perfect for VLO’s ,
Specialist role – when you need to track a unique position type)
10) Owner / Non Owner predesignations
Topics / features proposed from clients for discussion this year are ” document storage”, ” integration” , ” all-in cost per tour ” , “preferred agent” , “Goal dashboards for each rep” , “Rankings” list,” weekly State of the Industry metrics ” and ” Lead pipeline assignment”
We put up a website with a blog, ( weB LOG ) www.tracksalesresults.com so prospects can learn about using SaaS for Business Intelligence. We still wear our Orange Poloshirts and flip flops. Jesus has contributed alot to TrackResults and has bult some great relationships with clients. BI is critical to maximize every dollar , so we get tons of personal satisfaction watching our clients succeed. That’s our favorite part. It’s sink or swim out there”
More details on the features being debuted at ARDA 2011 are available here
March 22, 2011 – Today TrackResults debuted its Spotlights feature. Now the best performers and the worst performers get color coded results on sales reports and marketing reports as if they were painted with a highlighter, for fast and immediate attention.
In the past, even with the best business intelligence , data can be overlooked. Typical dashboards are display the RED/ YELLOW / GREEN speedometer or traffic light image, but do not display criteria specific details. The details are far more important and meaningful to the person who makes the decisions.
As a client configurable choice, SpotLights are an alternative to the ” general overview graphs that display an overall picture, , TrackResults is pointing out the performance characteristics in it’s detailed reports , so you can notice them at a glance. “This is actionable intelligence at it best”, TrackResults actually says ” Hey did you notice this?”.
New marketing statiscal reporting features are being debuted for the 2011 ARDA Convention (National Spring Conference) for Timeshare sales , Travel Club reports and vacation ownership sales focused companies. A few of the new features available are:
1) Google style typeahead and suggested results functions in the criteria selection and filtering fields, as well as in lookups on most fields.
2) Day of the week specific filtering, now allows you to run comparitive analytics over any date span , such as Year to date , or Quarter to date, and select a single ( or multiples) days of the week, for week by week reporting. For instance, example: ” Fridays over the last 3 months will show a tabular view of only friday results , with corresponding weeks side by side. This can be displayed as a Pivot report combing other criteria for benchmarking and forecasting.
3) Month specific filtering. Similar to day filters, clients can run sales reports, and marketing statistics to compare any catagory or unit on a monthly filtered basis for year by year comparisons. Example: Display “Januarys for the last 5 years” returns Jan 05, Jan 06, Jan 07 etc, ,on one side, in comparison to Jan 2011 . This feature is a great indicator of measurement, forecasting for future months, as well as goal setting and time targeted objectives.
4) Appointment Time / Tourtime filters – Clients can select single or multiple sit/set times, for analytics.
5) Multiple value slection – TrackResults users can now intuitvely select multiple choices in a single menu , simply by selecting them with your mouse ( or finger on an Iphone) such as selecting Sales locations ‘ A + B ‘ , but exclude locations “C + D”. This feature multiplies the possible variations possible for each report by the thousands. “Dialing in” on specific zones, times, days, types, clients can extract business critical information to identify high performing processes to replicate, as well as low performance factors to apply special attention.
6) Fast Report View Switching
7) VLO Module – Track Cancellations, Reasons, Officers, Proven to reduce recision rates !
8) New Security Roles
Team Executive role, for Non director type managers overseeing multiple marketing teams.
Loan Officer role – for those handling private data , perfect for VLO’s ,
Specialist role – when you need to track a unique position type)
9) Owner / Non Owner predesignations
VISIT US AT THE ARDA ANNUAL CONVENTION IN ORLANDO , MARCH 27 – MAR 31 BOOTH #1336 FOR MORE UNPUBLISHED FEATURE PREVIEWS
The most obvious appeal of such cloud services, of course, is the potential to save money. Business buyers have gone through decades of technology transitions, tacking new hardware and software onto the old. The average corporate IT department has to deal with the dreaded 70/30 rule where they spend about 70 percent of their technology budgets just trying to keep this jumble of products running, leaving only 30 percent to chase new ideas.
Chief information officers have to buy equipment by the ton to meet spikes in computing demand or prepare for disasters, and then watch as that gear sits idle most of the time. While companies struggle to deal with this mess, they’ve become overwhelmed by the influx of data in the Internet Age. The promise of the cloud is shoving the costs of dealing with all that off the bottom line.
The cloudpeople suggest a daring complement to the cost-cutting: Adopt the rapid-prototyping, beta-testing lifestyle of the new era. Relinquish control of your technology infrastructure—you don’t need it anymore. Let employees toss out new services and see what sticks. Innovate with impunity. “In the cloud,” says Tony Scott, CIO of Microsoft, “there’s no penalty for guessing wrong.”
Read The Cloud : Battle of the Tech Titans.
on Sales reporting and marketing reporting with TrackResults-
“ It’s intuitive and user friendly… We are very pleased with the high quality of their
customer service… TrackResults is worth every penny of our investment. We have already recovered more than we spent.”
Director of sales – Cancun
March 11, 2011:
TrackResults Software concluded a 3 day conference at the RIU resort in Cancun with the Resort Developers Association and its Resorts of Distinction brand resort developers. Hosted by Dave Mokry, President of RDA and Steve Lamb, Executive Director, quality roundtables and focus groups made the event a real eye opener. Some of the learning experiences were:
This loyal group of resort owners have contributed to the success of TrackResults , and we in turn have contributed back. They truly are ” hooked on business”. Tracking sales, tracking lead performance, sales analytics, and overall business intelligence applications were obviously a primary focus, since only the top tier of resort personnel (ie:developers and owners) were in attendance.
TrackResults has been the “preferred” software of the RDA and ROD since 2007. Friday night, after the conference closed , a small group of 37 of us went to Coco Bongo Disco and Show for a VIP experience where ” a good time was had by all”. TrackResults would like to extend its deep gratitude to the RDA for hosting us. Roughly 200 verses of “Happy Birthday Kyle Hartough” ( social media specialist ) resounded throught the resort !
Says Patrick, CEO , Condominium Travel Club
“TrackResults is the Facebook of sales and marketing. It is real time and provides instant feedback. Exactly what you need to monitor your two largest investments. Sales and marketing.”
Without TrackResults we would not have the ability to successfully plan our sales and marketing strategies each year. It is easy to pull vital statistical information on all aspects of our marketing and sales campaigns. We use that information to focus our efforts on what works and eliminate what doesn’t. TrackResults gives you the answers you need when you ask the questions. It is an invaluable tool and a must have for the person paying the bills for your marketing and sales”.
