May 5th,2012 :   TrackResults and  SFX  resorts in conjunction with  “SEND ME ON VACATION” (SMOV)  at the C.A.R.E. conference in St. Petersburg, FL, helped present 10 CD players and headphone sets to the “A Music Therapy CD Library” at the Susan Sheppard McGillicuddy Breast Cancer Center St. Anthony’s Hospital

TrackResults and SFX resorts manufactured 60 custom PINK polo shirts for the event with fully embroidered  sponsors logos, provided to anyone willing to show up and support this worthy cause.  Additionally, SMOV  Awarded  a cancer survivor with a completely FREE VACATION.  More than 60 people from the Cooperative Association of Resort Exchangers  attended and participated in providing benefits to these survivors.

According to the SMOV website, “Many women who have experienced treatment for Cancer will tell you that when the physical aspects of the battle end, the emotional struggles begin. The adverse effects of the treatment can leave women, their families and friends in shambles. We believe that an essential step in surviving this experience is to provide survivors with a well deserved vacation to CELEBRATE LIFE!”  Cathy Backus, Co President of SMOV and her teams of dedicated candystrippers worked tirelessly to fund this event.

 

60 pink shirts

 Click here to see more  photos  !

 

We are always investing in better infrastructure and performance for our clients. It is not always about features, its also about portability, mobility and connectivity. That was soooo 15 seconds ago!
What has changed isn’t readily visible, however, a lot of performance tuning has been applied under the hood. Here is a partial list of what has changed:

  • Data security can now be customized on an install by install basis.
  • Security Roles can now have their nicknames changed or be completely removed from the UI.
  • SalesCloser role has been removed, replaced with SalesAgents. (v6.6)
  • Sales Dashboard role (NEW ROLE!)  is available for deployment to all installs. (v6.6)
  • All user pick-lists have better filtering and typeaheads for speedy picking.
  • The “Unscheduled” tours are automatically excluded of all reports except for Marketing Detail Report (MDR), Call Center Detail (CCD) (NEW MODULE!) and Tour Status Efficiency (TSE) reports.
  • The search bar is defaulted to partial match searching instead of exact match, causing wider, less filtered results. (e.g. ” joh” search returns ” john, Johnson, johnny”).
  • The search bar now includes the guest-name and the secondary phone number fields. The search bar can be customized by install for a date period or range, to full matches only and/or to exclude searching sales info such as purchase ID and contract number (for marketers only). The more you filter, the faster it flies.

Faster, Better.   In testing, a text string search of nine combined fields on 2,000,000 records went down from an average of 14 seconds to about 2.6 seconds (amazing how long 11.4 seconds feels when you’re in pain).
Our goal is to remain the vacation ownership industry’s only easy-to-use performance analytics and instant report builder with fast results. Any clients noticing performance changes (positive or negative experience) are encouraged to comment to us using the Contact Us form.

TrackResults released a new role-based feature, “Dashboard user,” which allows web access directly to the dashboard reporting module.
The main purpose of this new role is to allow sales agents the ability to track goals and performance, add CRM comments, and using TrackResults advanced client lookup features, still protect compartmented information.

TrackResults says, “This limited role is a type of an introductory role to the sales agents, as they learn to track the Key performance indicators where the company wants them focused. Novice users can instantly access this dashboard from their cellphones, or any other mobile device. This role also allows the agents to “comment” on the current status of a client, communicating to other company staff very specific states of the existing lead, prospect or client.”
This is a great way for companies to take the first step toward cross communication and interconnectivity between staff.

EWS Vacation Ownership contracted for TrackResults out of their headquarters. Historically, they have focused on timeshare travel club packages and they have matured technologically since they’ve added TrackResults advanced reporting.

Welcome aboard, glad to have you on our side!

 

ARDA World 2012 , TrackResults’ software analytics received the prestigious and coveted ARDA supplier certification.  Certification requires in-depth knowledge of the industry, along with testing and classes administered by the AIF (ARDA international Foundation).

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Rockbottom Depot, a minivac generator in Louisiana, contracted for TrackResults out of thier headquarters. They historically have focused on timeshare minivac tours to resorts in Europe and the Caribbean, and have grown substantially in the US and recently stumbled across our company.  As soon as they discovered us, they signed immediately.

Welcome guys. Good luck and play well!  Hope to see you at our ARDA booth for a face to face!

Take your Business intelligence OUT of the hands of the I.T. department !

Once the knowledge base is published, it can be used to examine and cleanse other data. Once the user is done cleansing the data, it can be exported to Excel, to a csv file, or to a database. You can see in the screenshot below that the exported results show the source data and the output (cleansed data).  In this way, the business data owner can document what has been changed and share those results with other business users.

Notice that I said this was being done by the business user or data owner.  This is a key aspect of DQS: the business data owner, not the IT admin, DBA, or developer is doing the work since they know the business.   TODD GO READ MORE

Welcome to our new client – Healthy Body Imaging Centers.
This is an up-and-coming healthcare industry product providing EBT scans for extreme high-resolution body images.

These Scan Centers are popping up like crazy as the technology takes off…  and they are doing presentations that TrackResults can assist with, similar to the vacation club model of soliciting tours for a heartscan. The gift is the scan. At TrackResults, we are very excited to enter this new vertical, adding to our expansion interests in Solar sales, Security system sales and other direct marketing sales systems.

HEALTHY BODY IMAGING CENTERS LOGO

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If you’re going to ARDA World 2012 Annual Convention & Exposition April 1-5, 2012 Booth #839 The Venetian Resort Hotel & Casino Las Vegas, Nevada be sure to come see us!!!      Our booth is always in MULTI DEMO MODE !!!!

 

 

Sean K and Jody M, a Pennsylvania tour generator with a decade of experience,
after many years of “thinking about it,” finally contracted for their own TrackResults Cloud.

What does that mean? IMS can now manifest appts and tours to many different sales centers,
paying only once for thier cloud with us, instead of a ” per sales center” model. Furthermore, IMS has
been using clients TrackResults for years, so they instantly become Certified Marketers,
demonstrating high levels of knowledge and experience with the analytics system.

Says one VP at IMS, ” It is like the Borg on StarTrek. All will be assimilated. Resistance is futile”.